BigCommerce FAQ
Explore answers to the most common questions about BigCommerce, its features, pricing, integrations, and more.
BigCommerce is a leading cloud-based e-commerce platform that enables businesses to build, customize, and scale their online stores.
Yes, BigCommerce offers flexible plans and tools that cater to businesses of all sizes, including small and medium-sized enterprises.
BigCommerce provides multiple plans: Standard, Plus, Pro, and Enterprise, each with increasing features and support levels.
No, BigCommerce does not charge additional transaction fees on top of standard credit card processing fees.
Yes, you can use a custom domain purchased through BigCommerce or a third-party registrar.
BigCommerce supports major gateways including PayPal, Stripe, Authorize.Net, Square, and more.
Yes, BigCommerce integrates with Amazon, eBay, Facebook, Instagram, and other channels for omnichannel commerce.
Yes, BigCommerce includes built-in SEO tools like customizable URLs, robots.txt, sitemaps, and metadata.
Yes, BigCommerce offers a drag-and-drop Page Builder and supports custom themes and code edits.
Yes, all themes are mobile-responsive, and the checkout experience is optimized for mobile users.
BigCommerce integrates with ERPs, CRMs, marketing tools, analytics platforms, shipping providers, and more.
Yes, with B2B Edition, merchants get customer groups, shared catalogs, price lists, quote management, and more.
Yes, BigCommerce offers tools and services to help migrate from Shopify, Magento, WooCommerce, and others.
BigCommerce offers 24/7 technical support via chat, email, and phone, along with a rich knowledge base.
Yes, it is PCI-compliant and includes advanced security features like HTTPS, fraud protection, and DDOS mitigation.